Shipping Policy & Refund Policy

Orders are typically shipped the same business day as the date the order is placed. Orders placed after 2pm (MST) will be shipped the following business day. We ship orders via USPS, UPS, and FedEx in order to offer our customers low shipping rates and ensure that their product is received in a timely manner, typically 2-4 business days within the continental US. If you have specific shipping needs or delivery dates, please call us directly at (720)305-8979 to arrange the details. Depending on the circumstance, we may not be able to guarantee delivery to certain locations or within certain time frames.

If you receive a defective product(s), Quake LED will cover all shipping charges from the customer within 30 days of the delivery date. After 30 days, customers are responsible for sending defective products back to Quake LED. Please contact us immediately at (720)305-8979 if you receive a defective product or are not able to get your product working. If a product is returned for testing and is determined to be in perfect working condition by our technical support department, you will then be responsible for all return shipping costs. We are not responsible for any package that is lost in transit while being returned to us. Please ensure that all products being returned are properly post marked and packaged to minimize your liability if the product is lost or damaged.

Will be processed no later then 21 days from the date of request of cancellation from customer; they will be paid no later then 30 days from the date of being processed. All refunds will be by company check.